We want booking an AUDOHER conversation to feel simple and straightforward. This policy explains when you may request a refund and what happens if a conversation needs to be cancelled or changed.
Refund eligibility
Refunds are available where a booking is cancelled within the applicable cancellation period described below.
Once a conversation has taken place, the booking is generally no longer eligible for a refund.
Our recommendation: If you know that you will not be able to attend, please cancel or reschedule as early as possible.
Cancellations
You may cancel your booking before your scheduled conversation.
Cancellations made at least [INSERT CANCELLATION WINDOW] before the scheduled start time are eligible for a full refund.
Cancellations made after this period may not be eligible for a refund.
Where appropriate, we may offer the option to reschedule instead of cancelling.
Rescheduling
If something comes up, you can request to move your conversation to another available time.
Rescheduling requests should be made at least [INSERT RESCHEDULING WINDOW] before your scheduled conversation.
Rescheduling is subject to listener availability.
Missed conversations
If you do not attend your scheduled conversation and do not contact us beforehand, the booking may be treated as a missed conversation.
Missed conversations are generally not eligible for a refund.
We understand that unexpected circumstances happen. If something unavoidable prevented you from attending, please contact us and we will consider the situation on a case-by-case basis.
If your listener is unavailable
Occasionally, circumstances may mean that your selected listener is unable to attend your scheduled conversation.
If this happens, we will make reasonable efforts to arrange another suitable time or, where applicable, offer an alternative listener.
If we are unable to provide the booked conversation, you will be eligible for a refund for that booking.
Refund processing
Approved refunds will be returned using the original payment method where possible.
Once a refund has been approved, the time it takes for the funds to appear in your account may depend on your bank or payment provider.
AUDOHER is not responsible for delays caused by payment providers or financial institutions.
Questions about a refund?
If you have a question about a cancellation, rescheduling request, or refund, please contact us and include your booking details.
Email: [INSERT SUPPORT EMAIL]
We are happy to look into your situation and help wherever we can.